ebay damage claim

eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. They may even provide photos of the broken item. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … What is the eBay Money Back Guarantee? If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. Be careful not to jump the gun and register a complaint too soon. Still waiting for the buyer at this point to open a claim through ebay which is what I was told to tell him by an ebay … It’s automatic and covers your purchase price plus original shipping on eligible purchases*. What to do when you don't receive your item or it's not as described. Frequently Asked Questions In this scam, the buyer then accuses you of sending a damaged item. Appeal eBay's decision about a return or missing item for buyers. Resolving buying problems. A buyer happily purchases your item. After making a sale on eBay using Packlink (via Hermes) to deliver the item I was informed by the buyer it had been damaged in transit. The seller will also pay for return shipping.. Once you submit your claim, a damage inspection will be conducted by UPS. In the worst case, she'll claim she's doing so because the dress is damaged in some way—damage she might be … If you've changed your mind and want to return it, you can ask the seller if they'll accept a … Your requests and cases. Report a problem with a buyer. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Broken replica scam. Due to requesting photos, getting the item returned (as per eBay policy) and refunding, when claiming against Packlink I was told it was outside the 7 day rule so I could not make a claim. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. You'll get your money back. They can claim the item was not received, claim a refund and make off with the expensive item. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Canceling a transaction. eBay sellers can recognize the types of buyer fraud and report offenders to eBay. To file a claim with eBay, you must initiate the complaint process no sooner than 7 days and no later than 45 days after the close of the listing. The buyer actually contacted me with the photos of the damage but I think I need to have the item in my possession before continuing with the claim in order to take more photos they requested. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. eBay buyers and bidders can be guilty of fraudulent or damaging activity. Once payment is confirmed you ship it promptly. How do I make a claim? Email the completed Damage Claim Form to [email protected] with the subject line "Customized eBay Claims Support". What to do when a buyer doesn't pay. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Either way, you’re covered by the eBay Money Back … Resolving selling problems. 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