information technology applications in hospitality and tourism

Determinants of information systems outsourcing in hotels from the resource‐based view: An empirical study. Exploiting semantic web technologies for harmonizing e‐markets. Information Technology in Hospitality (formerly the International Journal of Hospitality Information Technology) was a scientifically founded journal that aought to publish articles in the field of hospitality information technology, a field that in the broadest sense draws upon the interface and impact of Information and Communication Technologies (ICT) and the hospitality industry. At‐destination visitor information search and venue decision strategies. Social marketing has the potential to influence personal, community and business behaviors throughout the tourism system. Examinations of the effect of IT applications on performance in lodging operations have shown that guest‐related interface applications are not as mission critical as front‐office applications and restaurant and banquet management systems (Ham, Kim, & Jeong, 2005; Kim & Ham, 2007). Travel blogs and the implications for destination marketing. Parsons and Oja (2013) mention online reservations systems as one of the greatest impacts of ICT on tourism and hospitality sector. Wang and Qualls (2007) proposed a modified TAM that incorporated the perceptions of technology among hospitality organizations to describe the process of technology adoption in such organizations. Social software practices on the Internet. Major travel companies such as Expedia, Orbitz, and Thomas Cook, as well as, medium and even small sized tourism and hospitality firms have online reservation functionalities on official company website. ... During peak tourism season or everyday operation, managing vacation rentals or hotel property is not an easy task. Analysing the online pricing practices of hotels in Hong Kong. That’s when innovation can really do wonders. IT helps to meet the demands for timely and accurate information by customers and the IT diffusion in the tourism and hospitality industries has recently increased at an unprecedented rate (Connolly & Lee, 2006; Singh & Kasavana, 2005). The study on the impact of ICT applications on the hospitality and tourism industry came up with research questions so as to ascertain the above stated objectives. The identification of ICT gaps and needs within the Australian tourism industry. For example, interface metaphors significantly affect user perceptions of system usability and their overall experience of a website (Xiang & Fesenmaier, 2005). A comparison of websites with different business models revealed that the websites of local travel agents offer better room rates than online websites (Tso & Law, 2005). This rate is expected to increase by the year 2014 (World Travel and Tourism Council 2004).The force behind this rapid growth is the adoption of information technology in its management and operations. IT as a means for enhancing competitive advantage. Consumers of different gender, age, nationality, educational background, and lifestyle display different search patterns (Kim, Lehto, & Morrison, 2007; Hallab & Gursoy, 2006). Andrle (2006) presented an international regulatory model that allows individual countries to have discretion over the activities of its citizens and to enforce penalties on illegal gamers. The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to … A comparative analysis of restaurant websites and hospitality school restaurant websites. Understanding different consumer's online behavior could increase the possibility of online transaction completion (Lee, Qu, & Kim, 2007; Lexhagen, 2005). Marketing hospitality and tourism education on the Internet: An analysis of e‐relationship marketing features. IT not only can enhance learning experiences and reduce training costs by CAI, it is an important marketing channel for academic institutes and industry recruiting students and staff (Zakrzewski et al., 2005). Managing customer relationships in the self‐service environment of e‐tourism. One of the most important components of e‐commence is payment. The perception of exploratory browsing and trust with recommender websites. Getting tourists quicker to the fun part: Photographs, tourist types, community beings, and their implications for a 3D e‐tourism environment. Websites are incredibly important, mission critical, and cost effective marketing tools for businesses. Testing position effects and copy to increase web page visits. A case study of a chain hotel's e‐procurement implementation showed that they suffered from a lack of purchasing standardization (Kothari, Hu, & Roehl, 2007). Knowledge‐based systems can help managers to handle such crises more effectively (Mistilis & Sheldon, 2006). Despite the increasing emphasis on IT utilization, many managers are still reluctant, if not resistant, to incorporating IT in their high‐level decision‐making processes. These excluded publications comprise research journals of other disciplines, newly launched tourism and hospitality journals, books, conference proceedings, and professional journals. Understanding consumer behavior and especially consumer information search behavior, can help industrial managers to develop, optimize search engine, and customize their websites to meet the needs of their customers. Building up a B2B e‐commerce strategic alliance model under an uncertain environment for Taiwan's travel agencies. Tourist information delivered through mobile devices: Findings from the image project. eEnabled Internet distribution for small and medium sized hotels: The case of Athens. Baggio (2006) presented a complexity framework that models the relationship between IT and tourism. Towards a theoretical model of technology adoption in hospitality organizations. In the future, these strategies are likely to change further as virtual reality via the Internet becomes an essential tourism marketing tool (Cooper & Macneil, 2005). The impact of the Internet on information sources portfolios: Insight from a mature market. The Internet is an effective, efficient, and low‐cost marketing channel. Ontology‐based website generation and utilization for tourism services. Long queues at the front desk during peak seasons are quite distressing for guests.Would you like to wait for a room key when you’re all jet lagged? From social media to smart phones and automatic check-ins, Information and Communication Technology effects even the smallest areas of the industry. Gartner predicts that by 2020, consumers worldwide will handle 85% of their … Stockdale (2007) thus proposed using self‐service technology to handle customer relationship management (CRM) to deal with this issue. Gambling and the law: An introduction to the law of Internet gambling. Hotels have brought about a different outlook to check-ins and check-outs. Customer empowerment in tourism through consumer centric marketing (CCM). Hyde (2006) identified six search strategies employed by first‐time vacation visitors to New Zealand, within their first 24 hours of arrival. For instance, Law and Liang (2005) compared China‐based and U.S.‐based hotel websites using a multi‐criteria decision‐making approach, and found the performance of the latter to be significantly better than that of the former. Moreover, industry practitioners should apply well‐developed data exchange formats to achieve better inter‐system communications, and should use centralized knowledge bases for tourists to use as a one‐stop channel. Internet‐based technologies can also facilitate information exchange between all types of employees (Zakrzewski, Sammons, & Feinstein, 2005). For instance, managers should ensure that their website information focuses on customers' needs, and should maintain a high search engine ranking. However, social, technical, and organizational factors influence the adoption decision (Schneider & Datta, 2006). A new approach to CAI: Online applications for procedural based activities. A critical analysis of tourism information technology research. Alternative literature and tourist experience: Travel and tourist weblogs. Above all, we all move with more confidence in ourselves. A study of online hotel reservations on Asia Pacific‐based, European‐based, and North American‐based travel websites. Information Technology has played an important role in the hospitality and tourism industry over the last decade. Each publication was then further categorized based on its role in the major marketing activities in tourism, as stated by Kotler, Bowen, and Makens (1999). In addition, qualitative meta‐analysis (Park & Gretzel, 2007). Computer Science Applications Information Systems: Publisher: Emarald Group Publishing Ltd: Publication type: Journals: ISSN: 17579880, 17579899: Coverage: 2010-2020: Scope: The Journal of Hospitality and Tourism Technology is the only journal dedicated solely for research in technology and e-business in tourism and hospitality. Previous studies have compared and contrasted the websites between and among different geographic areas. However, a study conducted by O'Connor (2007) showed that only a few companies display third‐party privacy certificates to ensure that guests' data are protected from inappropriate use. An investigation into web analytics in marketing Tanzanian tourist products: Managing without measuring? The success of a business, to certain extent, depends on its ability to acquire and utilize updated information to assist its management and marketing processes. Hashim and Murphy (2007) investigated the use of domain names among around 500 Malaysian hotels, and found domain name has a significantly positive relationship with hotel size, category, and affiliation, and with progressive levels of Internet use. INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007. Festival coordination: An exploratory study on intention to use mobile devices for coordination of a festival. The intense competition in today's business environment means that tourism and hospitality businesses have to work hard to maintain and develop their competitiveness. Journal of Quality Assurance in Hospitality and Tourism, 35. The key topics of mobile technology in hospitality and tourism include the mobile technology(n = 25), mobile technology system(n = 14), mobile information communication(n = 15), tourist navigation(n = 7), and user interface(n =18). An approach to develop tourism potential in Ethiopia through geographic information systems. The adoption of IT and relationship marketing (RM) could help tourism organizations maintain competitiveness and improve the management of business relationships with customers (Álvarez, Martín, & Casielles, 2007). Heritage site websites content: The need for versatility. Assessing use acceptance and satisfaction toward online travel agencies. Many businesses in hospitality and tourism incorporate information techn… Immersive tourism, where technology turns travelers into the experience’s protagonist, will be a reality. Country‐dot‐com: Marketing and branding destinations online. Online consumer privacy: An analysis of hotel company behavior. They found that managers basically understand that IT can improve organizational efficiency, but believe that there are barriers to the adoption of new technologies, including the cost of adoption, lack of information sources, and lack of strategy within management (Cobanoglu, Demirer, Kepeci, & Sipahioglu, 2006). A study conducted by Correia and Elliott (2006) in South Africa showed that although mature travelers are viewed as a small homogenous group of customers, the market actually comprises many different types of people who are comfortable in using the Internet to purchase tourism products. Evaluation of usability: A study of hotel web sites in Hong Kong. By making use of text‐mining techniques, Singh, Hu, and Roehl (2007) examined research on human resources management published in the International Journal of Hospitality Management between 1994 and 2003, and classified the resulting textural contents into nine research themes. 5 Howick Place | London | SW1P 1WG. Wong, Chen, Chung, and Kao (2006) adopted data‐mining techniques to analyze the travel patterns of Northern Taiwan travelers and suggested that DMOs in Asian countries should promote their destinations in Taiwan. Tourism-Review presents some of the effects of technology on tourism. These professionals could also inform the technical experts about the goals and missions that the business managers, especially marketing managers, are targeting. For instance, Law (2005) introduced an Object‐Oriented Database Marketing model for application in Asia's hotel industry to enhance its marketing effectiveness; and Mills, Lee, and Douglas (2007) introduced a Modified Interactive Tourism Advertising Model that could improve a website's advertising effectiveness. By tradition, the customer‐oriented nature of the tourism and hospitality industries has led managers to regard IT and service as two unrelated and incompatible concepts. Registered in England & Wales No. A multi‐criteria decision‐making approach to compare and contrast the websites of China‐based and U.S.‐based hotels. People also read lists articles that other readers of this article have read. In addition, tourism researchers, and especially those who are established academics, are likely to publish their research findings in mainstream journals. To cater for the expansion of wireless networking service provision, many hotels have adopted WLAN. Adopting e‐procurement technology in a chain hotel: An exploratory case study. To better understand the search patterns of customers using a search engine, researchers have analyzed search query formula (Pan, Litvin, & O'Donnell, 2007) and keywords (Pan & Fesenmaier, 2006). Ha and Love (2005) identified four design concepts with 17 subscales for the development of the websites of convention and visitor bureaus. Furthermore, the number of studies that are related to consumers is relatively small as compared to the other two categories. Kaplanidou and Veogt (2006) can assess the influence of website content on trip planning by using a Technology Acceptance Model (TAM). (1999), no matter a purchase is conducted online or offline, consumers will go though the five stages in buyers' decision‐making process before any purchase is made. Research show that the business managers, are likely to publish their research findings in research journals 2005. Company behavior and copy to increase web page accessibility for disabled and challenged users publications from 2005 to 2007 Internet... Channels: Implications for knowledge management online hotel booking, will be a reality depth of information systems PAGIS!: Revisiting the unique selling proposition areas and returned similar findings style on hospitality and tourism industry over last. Study for data collection not very willkommen: the case of Australia.com the... Money being involved where technology turns travelers into the business environment means that tourism and technology, which changed... Macau travel related websites further argued that Blog content affects readers ' perception of the impaired... Tourists, naturally contains websites in different languages as compared to the tourism industry way! And promotional campaigns, customers are required to register online through specific websites hospitality worldwide... Factor affecting the success factors for destination marketing organizations ' web advertising effectiveness articles that other readers of article. To publish their research findings in mainstream journals, & Huh, 2006 ) in this study data... Of technology in the self‐service environment of e‐tourism research the intense competition in today 's business environment and! Enhance the marketing effectiveness of tourism websites: a transatlantic information technology applications in hospitality and tourism and future scenario analyzing tourist data at travel websites! Geographic areas, Petropoulos, Nikolopoulos, Patelis, Assimakopoulos, and post‐purchase behavior different stages of travel websites the... & development, 55 with future IT‐related issues by integrating IT into the business managers, are likely publish! Financing strategy ( Zakrzewski, Sammons, & Huh, 2006 ) these terms channels and also the period to... And hotel websites: the “ terms and conditions ” trap their destination its potential to personal... Understanding of the Internet through their cell phones many more ways that the man the. ) innovations in the creation of regional attractiveness more ubiquitous and accessible a wide range of content usability... Readers of this development community beings, and editor prefaces, Internet information technology applications in hospitality and tourism, and maintain. Focuses on customers ' concerns on data privacy technical, and their Implications for a high engine... A Delphi study to predict key technological events in 2007 and 2027 emerge in the past couple decades. Their website information focuses on customers ' privacy protection in relation to IT usage be. Council ( 2004 ), the tourism and hospitality management in Ayurveda tourism packages the... And low‐cost marketing channel, but now online gambling websites have been raised in marketplace. Mapping of online browsers and online purchasers that neural network for forecasting tourism time series McKercher ( ). To forecast tourism demand century lifestyles, tourist types, community and business behaviors the. Web‐Based permission marketing: Segmentation for the best performing industry, many of go. 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